The economy may be down, but employee morale doesn't have to be. Take your contact center to the next level with the CCEOC Best Practices Report!
No other industry report provides the insights and data you need to build a world class, employer of choice culture. Learn how leading contact centers develop superior work environments, sustain high employee morale and outperform the competition. Topics covered include: rewards & recognition, work/life balance, health & wellness, community support, ergonomics, technology and culture to name a few.
The 2009 edition has new sites, new information and lots of new data to help you benchmark your center against some of the best in the business.
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| The Report contains profiles
of contact centres that have achieved CCEOC
certification and includes: |
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Company
Descriptions |
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Contact Center Descriptions |
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Key Performance Indicators |
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Technology & Ergonomics |
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Growth Prospects |
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CCEOC Attributes |
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Rewards & Recognition |
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Culture & Social
Environment |
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Community Support |
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Above and Beyond Factors |
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We also compile the most meaningful data to show:
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Overall average
certification score |
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Average survey certification
scores |
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Top 10 and Bottom 10 scoring
survey items |
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Demographic bar chart summaries |
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Comparative analysis of the
Top 10 and Bottom 10 survey items in relation
to Age, Gender and Years Employed at Company |
This unique report provides over 100 pages of valuable
information that can literally transform your operation.
Learn how some of the best managed contact centers
attract, retain and engage top talent.
If your center is already CCEOC certified, this report
shows how you measure up to the benchmarks. If you're
considering certification or just want to develop a
more people focused culture, this report will help
guide you in your journey to become a world class Contact
Center Employer of Choice®.
Click on the "Contact
Us" button at the top
of the page to place your order.
The CCEOC Best Practices Report is now available. The price is just $995. Taxes, shipping and handling are extra. Order 3 or more copies, and receive a 10% discount. Order your copy today!
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