ICCM Canada Conference & Expo
October 6 - 9, 2008
Metro Toronto Convention Centre
www.iccm.com, (800) 265-5665
or (218) 723-9130
The ICCM Canada's Customer Contact Management Conference & Expo has become the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. You will have the opportunity to ask questions, listen to new ideas, seek "out-of-the-box" solutions, and become part of a network community that will last long after you return to the office.
CCEOC Inc. will be exhibiting at the trade show and is also leading the site tour. Jeff Doran, president of CCEOC will be one of the feature conference speakers. His session will focus on building an employee first culture in a "customer comes first" world. Make sure you sign up and find out what all the excitement is about. Visit the CCEOC booth and learn how your customer interaction centre can become a Contact Center Employer of Choice®.
This event is your best opportunity to learn from the industry’s most influential experts, network with your peers, and test the very latest solutions from the world’s top product and service providers. We'll see you at the show!
Call Centre Week Canada
Creating a Superior Customer Experience Through the Next Generation of Call Centre Management
CCW Canada is the premier Canadian event to feature primarily end-user, customer service executive case studies, and in-depth discussions on talent management, metrics/process improvement, remote agents and technologies.
The event will include: 16+ case studies: 4 site tours (American Express, Bell Canada, Cogeco Cable and The Shopping Channel), 2 interactive panel discussions, roundtable discussions, 4 practical workshops, and tons of opportunity for networking!
As a customer of CCEOC you are entitled to receive a 20% discount. To register please call 1-800-882-8684 or visit www.iqpc.com/us/callcentrecanada and quote this code IUS_CCEOC1_#3.
9th Annual CALL CENTER WEEK
Leveraging Customer Experience as a Strategic Business Driver
June 22-26, 2008 * Flamingo, Las Vegas Nevada
www.iqpc.com/us/callcenterweek
The 9th Annual Call Center Week is the most anticipated Call Center conference this year! The event features 5 unique tracks catering to different levels of advancement/maturity, b to b and b to c, service and both inbound and outbound call centers. The event includes 9 award wining keynotes; 40+ new Speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops; 2 Master Classes, 3 site tours and the Call Center Excellence Awards. In addition, it features an expansive exhibition hall and over a dozen hours of networking opportunities.
What makes this event unique is the large number of practitioner speakers. Senior level call center professionals provide real world insight on what it takes to achieve world-class call center status. Plus, each Call Center Week event has a large percentage of new speakers telling new stories and keeping the event fresh.
A Few of the Award Winning Speakers Include:
Deena Ebbert, The FISH! Philosophy: Catch the Energy, Release the Potential. A Remarkable Way to Boost Morale and Improve Results
Ravish Swarup, Senior Vice President, Oberoi Contact Centre, The Oberoi Group, Oberoi Hotels & Resorts India
Julie Marks Miller, Vice President, ADP Training and Leadership Development
Rosemarie Donzanti, Vice President of Customer Care Services, CVS/Caremark
Darrell N. Robertson, Vice President, Member Services, New York Life
Robert Camacho, Director, Operations and Planning, Cross Country Automotive
Roy A. Barnes, Senior Vice-President Customer Experience and Development, Marriott Vacation Club International
Theresa Hull-Clarke, Associate Director Call Center Technology and Customer Experience, Bell Canada
In addition to this impressive line up hear from; AAA University, Allegiant Air, American Bar Association, BMW Financial Services, Carilion Clinic, Coca-Cola Enterprises Inc, FedEx Custom Critical , Home Decorators Collection , Hyundai Motor America USA, JetBlue Airways, McDonalds Corporation, Microsoft, NAF Assistanse, Time Warner Cable , United States Postal Service, Zappos.com and many more!
As a customer of CCEOC you are entitled to receive a 20% discount. To register please call 1-800-882-8684 and quote this code IUS_CCEOC1_#2.
Please visit www.iqpc.com/us/callcenterweek to: view the brochure from last years event, review testimonials, see who won our recent excellence awards and visit our photo gallery
2006 SOCAP ANNUAL CONFERENCE
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OCTOBER 15-18, 2006
TORONTO, CANADA
WESTIN HARBOUR CASTLE HOTEL |
Mark
your calendars for the 2006 SOCAP International Annual Conference in
Toronto! This year’s Annual Conference will provide a global
perspective to customer care as well as highlight best practices in critical
areas, including the consumer experience, consumer affairs operations,
data capture & analysis, and liability & risk. SOCAP’s
2006 Annual Conference will feature leading experts from business and
customer care. Don’t miss your chance to participate in timely
and relevant discussions and network with colleagues.
On October 17th, Jeff Doran, President of The
CCEOC Institute will be speaking about developing a People-Focused
Culture and Building
Positive Brand Recognition for Your Call Centre. His special guest
will be Cheryl Duwve, Director Customer Care for Roche Diagnostics
Accu-Chek®. Learn more about what it takes to become a Contact
Center Employer of Choice® at this must attend event.
October 23-25, 2006- Toronto
| The ICCM Canada Conference & Exposition
has become the annual event for business leaders to network and
share insights to make their organizations more effective, and
for contact centre professionals to discuss the latest issues
with people who share the same concerns, interests and ambitions.
You will have the opportunity to ask questions, listen to new
ideas, seek out-of-the-box solutions, and become part of a network |
community that will last long after you return to
the office. The CCEOC Institute will be exhibiting at the trade
show and is also leading the site tour. Find out what all the excitement
is about. Visit booth 616 and learn how your call centre can become a
Contact Centre Employer of Choice®.
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