Jennifer Shields
Communications Specialist
CIBA Vision
Corporate Communications
(phone) 678-415-4236
(fax) 678-415-3592

Mississauga, Ontario – The Contact Center Employer of Choice organization today announced that the CIBA Vision North American Customer Service Division has achieved the prestigious Gold level designation.

The Contact Center Employer of Choice™ (CCEOC) award program enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high performing, culturally aligned employees. CIBA Vision Atlanta and Mississauga contact centers completed a combined certification which provides corporate recognition as a Contact Centre Employer of Choice. Atlanta is the first US based contact center to achieve the designation.

“Both the Atlanta and Mississauga centers achieved the Gold level designation on the first assessment. This is an outstanding accomplishment and a testimonial to the hard work, dedication and satisfaction exhibited by all front line and support staff. It’s also a direct reflection of management’s ability to create a fun, productive and people focused team environment.” said Jeff Doran, President of CCEOC. “This award differentiates CIBA Vision as one of the best contact center operations to work for in North America.”

Paul Smyth, Head, North American Customer Service says, “We are very proud to have achieved this designation. The analysis tells us we are doing many things right, but it also tells us where we can focus to do even better. We have great employees, great facilities and a great culture. We want to build on our success and, moving forward, the CCEOC program will be an important part of our improvement process.”

CIBA Vision North American Customer Service Division participated in the CCEOC program so it could accurately target areas of opportunity to improve employee performance and satisfaction and elevate the status of their contact center operations.

Specific areas of focus include:

Becoming certified through the Contact Center Employer of Choice™ program allows CIBA Vision to benefit from promoting the designation and helps create a strong focus for developing effective continuous improvement programs.

The Contact Center Employer of Choice™ award is quickly becoming the industry standard for recognizing people-centric contact centres. Through the proprietary, two - phased assessment, CIBA Vision was able to quickly determine their level of qualification. Along with the designation, they have the honour of being listed in the CCEOC Registry on the official Contact Center Employer of Choice web site www.ccemployerofchoice.com. They also receive a prestigious framed certificate and are entitled to use the CCEOC insignia for promotional purposes.

CIBA Vision

With worldwide headquarters in Atlanta, CIBA Vision is a global leader in the research, development and manufacturing of optical and ophthalmic products and services, including contact lenses and lens care products. CIBA Vision products are available in more than 70 countries worldwide. CIBA Vision is the eye care unit of Novartis AG (NYSE: NVS), a world leader in healthcare with core businesses in pharmaceuticals, consumer health, generics, eye care and animal health. In 2003, the Group's businesses achieved collective sales of approximately USD 24.8 billion and a net income of approximately USD 5 billion. The Group invested approximately USD 3.75 billion in R&D. Headquartered in Basel, Switzerland, Novartis AG Group companies employ about 78,500 people and operate in over 140 countries around the world.

Contact Center Employer of Choice

The Contact Center Employer of Choice organization is an experienced team of industry experts, academics and research analysts who, over the last 2 years, have combined their talents to create this unique, international contact center designation and branding program. CCEOC experts are available to work with clients to assess, develop, maintain, and promote their contact centers to achieve CCEOC status and create high-morale, high-performance operations.

For more information on the Contact Centre Employer of Choice Award Program or to find out more about CCEOC training and consulting services, please email info@ccemployerofchoice.com or call 416 886-7007.