CI Mutual Funds Inc. Client Services Department
Receives Contact Center Employer of Choice™ Award
Mark MacLeod
Vice-President, Client Services
CI Mutual Funds Inc.
Toronto, Ontario - CI Mutual Funds Inc.’s Client Services department
has become the second contact center in North America to achieve the
designation of Contact Center Employer of Choice™.
The Contact Center Employer of Choice™ (CCEOC)
program enables call centres to enhance public perception, provide
exceptional work environments,
and attract, retain and engage high performing, culturally aligned employees. “CI
Client Services can feel proud of this designation and their contribution
to the company’s corporate employer of choice brand,” said
Jeff Doran, President of CCEOC. “This award differentiates CI Client
Services as one of the best contact centres to work for in Canada.”
Mark MacLeod, Vice-President, Client Services said, “Achieving
the Contact Center Employer of Choice™ award not only allows us
to benefit from promoting the designation but also helps us to identify
new performance enhancement opportunities and develop a targeted action
plan for continuous improvement.”
CI Client Services participated in the CCEOC program so it could accurately
target areas of opportunity for improving employee satisfaction and specifically
focus on some of the following areas:
new opportunities for employee development;
position the department to attract the best, most appropriate candidates
motivate and enthuse employees
open and trusting communications between staff and management
develop more standardized operating guidelines for supervisors and
managers
The Contact Center Employer of Choice™ award
is quickly becoming the industry standard for recognizing people-centric
contact centres.
Through a proprietary, two-phased assessment, a contact centre can quickly
determine if they meet the qualification standards. Once the designation
is achieved, the contact
centre is listed in the CCEOC Registry and on the official corporate
web site www.ccemployerofchoice.com and receives the prestigious award.
The contact centre is also entitled to use the CCEOC insignia for promotional
purposes.
CI Mutual Funds Inc.
CI is a wholly owned subsidiary of CI Fund Management
Inc. (TSX: CIX), an independent, Canadian-owned investment management
company with approximately
$37.5 billion in fee-earning assets as of October 31, 2003. CI has
the industry’s broadest selection of investment funds, including
mutual funds, industry-specific funds, 100% RSP-eligible global funds,
segregated funds and hedge funds. CI is on the Web at www.cifunds.com.
Contact Center Employer of Choice
The Contact Center Employer of Choice organization is a group of industry
experts, academics and research analysts who, over the last 2 years,
have combined their talents to create this unique designation and branding
program. CCEOC experts work with clients to assess, develop, maintain,
and promote their contact centers to achieve CCEOC status and create
high-morale, high-performance operations.
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