Davis & Henderson’s
Call Centre operation receives the Silver Contact Center Employer of
Choice® Certification Award
Davis & Henderson’s Call Centre operation receives
the Silver Contact Center Employer of Choice® Certification Award – The
CCEOC Inc. announced today that the Davis + Henderson Call Centre operation
has achieved the prestigious Silver level Contact Center Employer of
Choice® (CCEOC) designation. All 3 sites – Toronto, ON, Markham,
ON, Longueuil, Que, - participated in the certification assessment.
Davis & Henderson joins an elite group of contact centers
recognized by this unique designation. Through the Contact Center Employer
of Choice® certification
program, Davis + Henderson will be able to address key areas for improvement
that will have sustained impact on culture and morale. Being recognized
as a Contact Center Employer of Choice® creates positive brand recognition
and heightened awareness of their people focused status.
Specific areas of focus include:
• Improve ability to attract, retain and engage the best talent
• Boost employee morale and satisfaction
• Improve recognition of employee benefits
• Improve customer interactions, by improving awareness of employee satisfaction
and correlation with customer satisfaction
• gain industry-wide recognition as a great place to work
The results of the assessment have provided management
with a different perspective on how to address key challenges that
exist in the customer
contact environment. Through the program’s in-depth reporting and
analysis, management has gained a deeper understanding of key employee
motivation and satisfaction drivers. One of those drivers was career
development. Management has already taken great strides in developing
a cohesive and motivating career path platform for employees to start
developing their progression plans inside and outside the call center
at Davis + Henderson.
“Davis + Henderson is very focused on their people.” said
Jeff Doran, President, CCEOC Inc. They have many great programs that
help boost employee morale and engage staff. The important thing is that
they are not satisfied with the status quo. They’re always looking
for ways to improve. Doran says, “This is a great start and something
employees should feel very proud of. Being recognized as a CCEOC identifies
D+H as a progressive organization, preferred employer and one of the
best contact centres to work for in the country.”
Bob Cronin, CEO said, “Achieving the Contact Center Employer of
Choice® award demonstrates our commitment to our employees and our
customers. We’re honoured to receive this award. We’re looking
forward to promoting this designation on behalf of Davis + Henderson.”
The Contact Center Employer of Choice® award is the industry standard
for recognizing and branding people centric contact centers. Every
12 months, contact centres are assessed to determine their CCEOC standing.
Other certified organizations include: FedEx, The Shopping Channel,
NuComm International, Scotiabank, Neteller, Rogers Communications,
CIBA Vision and Roche Diagnostics ACCU-CHEK to name a few. Through
a proprietary assessment, a contact center can quickly determine if
they meet the qualification standards. Once the designation is achieved,
the contact center is profiled on the official CCEOC corporate web-site
www.ccemployerofchoice.com , receives a prestigious framed certificate
and is promoted through various print and electronic news channels.
About Davis + Henderson
Davis + Henderson has been meeting the needs of the Canadian financial
services industry since 1875. Through an integrated service offering,
Davis + Henderson is a market leader in supplying programs to customers
who offer chequing accounts and lending services within Canada.
A trusted partner to Canada's major financial institutions, Davis +
Henderson has, until recent years, been best known as the country's pre-eminent
provider of cheque supply programs.
Financial institutions offer our products and programs - including personal
cheques, cheques for small business, and deposit products - to their
more than 20 million individual account holders and 2 million small business
account holders across the country. eSwitch™ - a unique service
that assists consumers in managing the switch of preauthorized debits
to their new account - is a Davis + Henderson program that is directly
focused on helping financial institutions deliver improved service to
their customers. Many of our relationships with Canada's large financial
institutions extend back over 100 years. That these relationships remain
strong today is testament to Davis + Henderson's continued ability to
evolve and keep pace with our customers' changing needs.
Today, our product and service offering, along with our customer base,
extends far beyond cheques to encompass transaction processing for lending
and mortgage services. This transition has been significantly strengthened
as a result of two recent acquisitions. In 2005, Davis + Henderson acquired
Advanced Validation Systems - a company that specializes in processing
lien registrations on behalf of lenders. Filogix - a leading Canadian
provider of information and transaction technology for the residential
mortgages and real estate markets - was acquired in 2006.
About CCEOC Inc.
CCEOC Inc. is an experienced team of contact center experts, academics
and analysts who oversee and deliver the Contact Center Employer of Choice® Certification
and Development program. Regional, national and international contact
centers have been recognized through this program. CCEOC experts work
with corporate clients to develop and advance their people focused cultures.
CCEOC provides a wide variety of innovative programs to help build high-morale,
high-performance operations. For more information on the Contact Center
Employer of Choice® certification program or to find out more about
CCEOC education and development services, email info@ccemployerofchoice.com or call 416 886-7007.
Contacts
Al DiMauro
Director, Call Centres
Davis + Henderson
www.dhltd.com
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
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