D+H's Call Centre operation receives Gold Contact Center Employer of Choice® Certification
January 1, 2011, Toronto, Ontario – CCEOC Inc. announced today that the D+H Call Centre operation
has achieved the Contact Center Employer of Choice® (CCEOC) GOLD level designation for its 3 sites
(Toronto, ON, Markham, ON, Longueuil, QC) responsible for supporting cheque programs on behalf of its
Canadian financial institution customers. This is the fourth year in a row that D+H contact centres have
achieved certification and their first entry in the GOLD level designation.
D+H has proven once again that it is a great place to work and that it excels in many employer of choice
areas including: employee/management relations, training & development, environment & facilities and
customer satisfaction. Being recognized as a CCEOC identifies Davis +Henderson as a progressive
organization and one of the best contact centres to work for in the country.
"D+H has built a strong people centric culture that focuses on continuous improvement and employee
engagement." said Jeff Doran, President, CCEOC Inc. "They truly care about their employees and have
made huge gains in many of the employer of choice attributes measured in the assessment. To achieve
GOLD is not easy. This is an outstanding accomplishment and something employees should feel very
proud of." Doran says.
"We are pleased to be recognized as a Contact Centre Employer of Choice ® GOLD award winner," said
Tom Band, D+H VP of Contact Centre Operations. "We continue to make positive strides enhancing our
work environment and this award, along with employee feedback, confirms that we are moving along the
right path."
The Contact Center Employer of Choice® Award is the industry standard for recognizing and branding
people centric contact centers. Every 12 months, contact centres are assessed to determine their
CCEOC standing. Other certified organizations include: FedEx, ING Direct, Scotiabank, HILTI
International, Albridge Solutions, AIR MILES, CIBA Vision and Roche Diagnostics ACCU-CHEK to name
a few. Through a proprietary assessment, any contact center can quickly determine if they meet the
qualification standards. Once certification is achieved, the contact center is profiled on the CCEOC
corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate and is
promoted through targeted print and electronic news channels.
About D+H
Founded in 1875, D+H provides innovative programs, technology products, and technology based
business services to customers in the financial services industry who offer deposit, lending, insurance
and wealth management products to consumers and businesses.
Davis + Henderson Corporation is listed on The Toronto Stock Exchange under the symbol DH.
For more information, visit www.dhltd.com.
About CCEOC Inc.
CCEOC Inc. is an experienced team of contact center experts, academics and analysts. CCEOC provides
a wide variety of innovative programs to help build high-morale, high-performance employer of choice
contact centers.
Since 2004, CCEOC Inc. has been delivering the Contact Center Employer of Choice® Certification and
Development program – the standard in building and branding people focused contact center cultures.
Regional, national and international operations have been recognized through this powerful program.
CCEOC experts work with clients at all levels delivering leading edge workshops and education sessions
designed to advance their corporate employer of choice work environments.
For more information on the Contact Center Employer of Choice® Certification program or to find out
more about CCEOC education and development services, please email info@ccemployerofchoice.com or
call 416 886-7007.
Contacts
Paula Klein
Director, Call Centres
Davis + Henderson
www.dhltd.com
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
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