The Contact Center Employer of Choice™ (CCEOC) program enables call centers to enhance public perception, provide exceptional work environments, and attract, retain and engage high performing, culturally aligned employees. “FedEx’s Customer Service Department can feel proud of this designation and their contribution to the company’s corporate employer of choice brand,” said Jeff Doran, President of CCEOC. “This award differentiates the FedEx contact center as one of the best organizations to work for in Canada.”

Pina Starnino, Managing Director, FedEx Canada Customer Service, said, “FedEx has committed to fostering an employee focussed culture. We operate excellent contact centers but are continuously looking for ways to outperform. The Contact Center Employer of Choice certification program provides us with analysis and deliverables that will take us to the next level.”