Mississauga, Ontario - Contact Center Employer of Choice today announced that FedEx Canada’s Montreal customer service division has achieved the Standard level Contact Centre Employer of Choice™ designation and Vancouver has achieved Gold.

The Contact Center Employer of Choice™ (CCEOC) program enables call centers to enhance public perception, provide exceptional work environments, and attract, retain and engage high performing, culturally aligned employees. “All three FedEx Canada’s Customer Service contact centers – Mississauga, Vancouver and Montreal – are certified Contact Center Employers of Choice. This is an outstanding accomplishment! Employees can feel proud of this designation and their contribution to the company’s corporate employer of choice brand,” said Jeff Doran, President of CCEOC. “This award differentiates FedEx Canada’s customer contact centers and gives them national recognition as some of the best to work for in the country.”

Patsy Bertoia, Managing Director, FedEx Canada Customer Service, said, FedEx employees are known throughout this industry for their strong customer orientation to deliver a goal that will provide 100 percent customer service – 100 percent of the time. This recognition is an honour, and it inspires us to continually remain dedicated inour service and commitment to our customers.”

The Contact Center Employer of Choice award is quickly becoming the industry standard for recognizing people centric contact centers. Through a proprietary, two - phased assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is listed in the CCEOC Registry, on the official corporate web-site www.ccemployerofchoice.com and receives the prestigious award. They are also entitled to use the CCEOC insignia for promotional purposes.

FedEx Canada

Federal Express Canada Ltd. is a global logistics and transportation company offering domestic and international shipping and electronic commerce solutions. The company uses real-time package status tracking systems, automated customs clearance services and a dedicated air and ground transportation network to serve Canadian and global markets. Celebrating 16 years in Canada, FedEx is dedicated to being the nation's "employer, neighbour and shipper of choice". FedEx employs approximately 5,000 people in over 60 facilities coast-to-coast.

Contact Center Employer of Choice

The Contact Center Employer of Choice organization is a team of industry experts, academics and research analysts who, over the past 2 years, have combined their talents to test, develop and create this unique designation and branding program. CCEOC experts also work with clients to assess, develop, maintain, and promote their contact centers to achieve CCEOC status and create high-morale, high-performance operations.

For more information please call 416 886-7007 or email info@ccemployerofchoice.com.