FedEx Canada’s Customer Service Contact Centers achieve Gold and
Platinum Contact Center Employer of Choice™ certification for 2005
Karen Cooper
Corporate Communications
Federal Express Canada
905-212-5372
www.fedex.ca
June 13, 2005, Mississauga, Ontario - Contact Center
Employer of Choice today announced that FedEx Canada’s Mississauga and Montreal customer
service divisions have achieved the Gold level Contact Center Employer
of Choice™ designation and Vancouver has achieved Platinum.
The Contact Center Employer of Choice™ (CCEOC) program
has enabled FedEx contact centers to enhance public perception, provide
exceptional work
environments, and attract, retain and engage high performing, culturally
aligned employees. All three FedEx Canada’s Customer Service contact
centers – Mississauga, Vancouver and Montreal – have successfully
recertified and elevated their status one full level over their 2004 scores.
Vancouver is the first contact centre to have achieved the highest level
in the CCEOC certification program. The hard work and dedication to further
developing a CCEOC environment and focusing on the employees has really
paid off with improvements in stress reduction, training & development,
and employee satisfaction.
“Employees can feel proud of this designation and their contribution
to the company’s corporate employer of choice brand,” said
Jeff Doran, President of CCEOC. “Recertifying and being recognized
as a CCEOC re-enforces FedEx Canada’s customer service division as
being a preferred employer and one of the best organizations to work for
in the country.”
Patsy Bertoia, Managing Director, FedEx Canada Customer
Service, said, “FedEx
employees are known throughout this industry for their strong customer
orientation to deliver a goal that will provide 100 percent customer service – 100
percent of the time. This recognition is an honour, and it inspires us
to continually remain dedicated in our service and commitment to our customers.”
The Contact Center Employer of Choice award is quickly becoming the industry
standard for recognizing and branding people centric contact centers.
Through a proprietary, two-phased assessment, a contact center can quickly
determine if they meet the qualification standards. Once the designation
is achieved, the contact center is listed in the official CCEOC corporate
web-site www.ccemployerofchoice.com and
receives the prestigious award. They are also entitled to use the CCEOC
insignia to promote their new
designation.
FedEx Canada
Federal Express Canada Ltd. is a global logistics and transportation company
offering domestic and international shipping and electronic commerce
solutions. The company uses real-time package status tracking systems,
automated customs clearance services and a dedicated air and ground transportation
network to serve Canadian and global markets. Celebrating 16 years in
Canada, FedEx is dedicated to being the nation's "employer, neighbour
and shipper of choice". FedEx employs approximately 5,000 people
in over 60 facilities coast-to-coast.
Contact Center Employer of Choice
The Contact Center Employer of Choice (CCEOC) organization is an experienced
team of industry experts, academics and research analysts who oversee
this award program for local, regional, national and international contact
centers. CCEOC experts work with corporate clients to develop, high-morale,
high-performance people-focused cultures. The CCEOC organization also
provides leading edge contact center development programs focusing on
human resource optimization and operational excellence.
For more information please call 416 886-7007 or
email info@ccemployerofchoice.com.
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