Grand & Toy Achieves Standard
Level Contact Center Employer of Choice® Certification for their
Customer Service Centres in 2006
Paul Gyarmati
National Manager, Contact Centres
Grand & Toy
www.grandandtoy.com
December 15, 2006 Toronto, Ontario – The
CCEOC Institute today announced that the Grand & Toy Contact Center operation
has achieved the prestigious Contact Center Employer of Choice® designation
for 2006. All three sites – Toronto, Ottawa and Edmonton - participated
in the assessment and collectively achieved the first level designation.
The Contact Center Employer of Choice® certification
award is the industry standard for recognizing and branding people centric
contact centers. Through a proprietary assessment, a contact center can
quickly determine if they meet qualification standards. Once the designation
is achieved, the contact center is listed in the official CCEOC corporate
web-site www.ccemployerofchoice.com,
receives a prestigious framed certificate and are promoted through various
media channels. They are also entitled to use the CCEOC insignia for
promotion purposes.
The Contact Center Employer of Choice® (CCEOC) program
will help Grand & Toy contact centers to enhance public perception,
provide exceptional work environments, attract, retain and engage high
performing, culturally aligned employees, and have positive impacts on
customer satisfaction. The hard work and dedication to further developing
a CCEOC environment and focusing on the key elements: leadership, career
advancement and employee involvement, will have a profound effect on
employee satisfaction and engagement.
“Grand & Toy Contact Centres are a dynamic,
integrated group with a tremendous drive to improve and be recognized
for their achievements” said Jeff Doran, President of CCEOC Institute. “Being
recognized as a Contact Center Employer of Choice distinguishes Grand & Toy
as a preferred employer and one of the leading organizations to work
for in the country.”
Paul Gyarmati, National Manager Contact Centres,
said, “This designation is based on how the employees truly feel
about their work environment, and how confident they feel in servicing
our customers. The result of the CCEOC assessment tells us that we
are on the right track and heading in the right direction. I’m
very proud of our employees and the progress we’ve made. Our
mission is to be a world class contact centre operation and next year
we’re going after Gold certification. We’re very proud
to be the first company in Canada to receive Contact Centre accreditation
in the Office Products and Services industry:”
Grand & Toy
Grand & Toy Contact Centres are located in Toronto, Ottawa and Edmonton.
There are approximately 120 total customer services representatives handling
well over a million contacts per year. Channels of communication include: phone,
web, chat, email and fax. Types of calls received are: orders, order inquiries,
product/price/account/invoice enquiries, order corrections and rush deliveries,
as well as web based, technical, and consultative inquiries.
Founded in 1882, Grand & Toy is one of Canada's
largest commercial office products company. Dedicated to providing
time and money saving solutions to small businesses and leading corporations,
the company offers more than 6,500 products through seven commercial
distribution centers, an award-winning internet ordering system and
50 conveniently located retail stores. Grand & Toy TECHNOLOGY and
Custom Business Interiors are among the services and supplies that
elevate Grand & Toy to leadership status in the office supply category.
Grand & Toy employs 2,200 across Canada and is a wholly owned subsidiary
of Office Max.
Contact Center Employer of Choice Institute
The CCEOC Institute is comprised of an experienced
team of contact center experts, academics and research analysts who
oversee Contact Center Employer of Choice® Certification and Development
program. CCEOC experts work with regional, national and international
corporate clients to assess, develop and advance CCEOC status and provide
innovative programs to help build high-morale, high-performance operations.
For more information on the Contact Center Employer of Choice® certification
program or to find out more about CCEOC Institute’s education
and development services, please email info@ccemployerofchoice.com or
call 416 886-7007.
Media Contact
Paul Gyarmati
National Manager, Contact Centres
Grand & Toy
www.grandandtoy.com
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
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