Jeff Doran President, CCEOC 416 886-7007 info@ccemployerofchoice.com

February 22, 2007, Toronto, Ontario – Jeff Doran, President of The CCEOC Institute has been invited to speak at the 8th Annual Call Center Week conference hosted by IQPC which is being held on June 25 - 28, 2007 at The Venetian Resort Hotel Casino, in Las Vegas, NV.

“IQPC always produces high quality conferences with top notch speakers. This is a terrific opportunity to connect with call center professionals and have meaningful dialogue on the important issues facing our industry”, says Doran.

His workshop will look at developing people focused cultures and building positive brand recognition in your contact center. Doran says, “No matter where I’ve spoken on this topic, there is always a tremendous amount of interest and plenty of lively discussion. At the end of the day, if you’re not spending the majority of your energy creating a people friendly workplace, you will not be able to take your contact center to the next level.”

Call Center Week is the largest case study driven call center event in the marketplace. No other event comes close in providing so many sessions run by practitioners for practitioners. Experience highlighted sessions from: Ritz-Carlton Hotel Company, L.L.C., Westfield, Continental Airlines, VW Credit, Bath and Body Works, Starbucks Coffee Company, Stowe Mountain Resort, Schneider Electric, Best Buy and The NBA's Seattle Supersonics WNBA'S Seattle Storm.

The 8th annual conference will include 400+ attendees, 30+ case studies, 6 keynote addresses, call center excellence awards, interactive workshops, call center site visits and much more...

Attendees will gain first hand advice on

•	Shifting from product-oriented service - centers to customer oriented profit centers
•	Workforce Management - Model for controlling Chaos
•	Initiating a contact center technology overhaul
•	Evaluating voice-of-the-customer metrics
•	Front-line leadership development
•	Creating customer advocates
•	Integrating quality to include first call resolution

Contact Center Employer of Choice Institute

The CCEOC Institute is an experienced team of contact center experts, academics and research analysts who oversee Contact Center Employer of Choice® Certification and Development program. CCEOC experts work with regional, national and international contact centers to assess, develop and advance their CCEOC status. CCEOC also consults with corporate clients, providing innovative programs to help build high-morale, high-quality, high performance cultures. For more information on the Contact Center Employer of Choice® certification program or to find out more about CCEOC Institute’s education and development services, please email info@ccemployerofchoice.com or call 416 886-7007.

IQPC

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading “must attend” events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Shanghai, Singapore, Stockholm, Sydney, and Toronto — with additional openings scheduled for 2007. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.