NETELLER AWARDED PRESTIGIOUS "CONTACT CENTER EMPLOYER
OF CHOICE™" CERTIFICATION... FIRST CALGARY CALL CENTRE TO
ACHIEVE DESIGNATION
FOR MORE INFORMATION:
Colleen Boyer
Manager, Customer Service
403-769-3603
(Calgary, Alberta, TBD, 2005) Neteller, a global
on-line funds transfer service provider is pleased to announce it has
achieved the prestigious
Contact Center Employer of Choice™ (CCEOC) Gold level award for
its Calgary based customer service centre. This award distinguishes the
Neteller customer service centre as one of the best contact center operations
to work for in North America.
“
This is Neteller’s first attempt at achieving the Contact Center
Employer of Choice™ designation. Attaining the Gold (second) level
on the first assessment is an outstanding accomplishment and a testimonial
to the hard work, dedication and commitment to excellence exhibited by
all front line, support staff and management personnel,” said CCEOC
President Jeff Doran.
Colleen Boyer, Manager, Customer Service, added: “We care passionately
about our company, our employees and our customers. We want to provide
the best quality service and we work together as a team to make sure
that happens. This award validates the fact that we are an outstanding
work environment, gives recognition to the employees, and positions us
for substantial growth over the next few years."
"
The CCEOC assessment methodology was practical and very effective” says
Ms. Boyer.
“ The detailed reporting is excellent. It will allow
us to objectively analyze our operation and work on the areas of employee
satisfaction that will have a long lasting affect on our organization.
We also like the value added extras like the quarterly Peer 2 Peer Education
Exchanges. These sessions are great for connecting to other call centers
that are dealing with the same issues we are.”
Neteller participated in the CCEOC program to gain industry-wide recognition
as a great place to work, to improve their ability to attract the best
talent, to identify areas of opportunity to improve employee satisfaction,
and to elevate the performance of its operations.
The CCEOC Award is fast becoming an industry standard for recognizing
people-centric contact centers. The Award enables call centers to enhance
public perception, promote exceptional work environments, and attract,
retain and engage high-performing, culturally-aligned employees.
About Neteller
NETELLER, one of the leading service providers in the industry, operates
a secure online funds transfer service. A NETELLER account acts as an
e-wallet that enables members (individuals who open NETELLER accounts)
to load, withdraw and transfer funds. Members can instantly transfer
funds to/from any merchant website that supports NETELLER's online payments
system, and to/from other NETELLER members.
The firm has been providing secure online transactions since 1999. Over
1,500 online merchants accept payments through the NETELLER system. With
a user base of over 1,500,000 members, NETELLER processed over $3.4 billion
in transactions in 2004. The company employs over 450 people and growing.
Corporate headquarters are located in Douglas, Isle of Man with regional
offices in Calgary, Canada, London, England, Hong Kong, China and San
Jose, Costa Rica.
About CCEOC
The Contact Center Employer of Choice (CCEOC) organization is an assessment,
research and consulting consortium. We are an experienced team of contact
center experts, academics and research analysts who oversee the CCEOC
certification program for regional, national and international contact
centers. Contact centers from 20 to 2000+ seats have benefited from our
unique program. CCEOC experts also work with corporate clients to assess,
develop, maintain and promote high-morale, performance based call center
cultures. For more information on the Contact Center Employer of Choice™ certification
program or to find out more about CCEOC training and consulting services,
please email info@ccemployerofchoice.com or call 416 886-7007.
Media Contact
Colleen Boyer
Manager, Customer Service
Neteller
403-769-3603
colleen@NETeller.com
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
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