NUCOMM INTERNATIONAL AWARDED PRESTIGIOUS "CONTACT
CENTER EMPLOYER OF CHOICE™" CERTIFICATION... A FIRST AMONG
OUTSOURCED CALL CENTERS
NuComm International
80 King Street, 3rd Floor
St. Catharines, ON L2R 7G1
Canada
FOR MORE INFORMATION:
Clive Woodrow
clive.woodrow@nucomm.net
(St. Catharines, Ontario, November 12, 2004) NuComm
International, a leading North American provider of outsourced call center
services and
one of Canada’s 50 Best Managed Companies™, is pleased to
announce it has achieved the prestigious Contact Center Employer of Choice™ (CCEOC)
Standard level award for its St. Catharines, Ontario site.
This award distinquishes the St. Catharines site as one of the best contact
center operations to work for in North America. “Achieving this
designation on the first assessment is an outstanding accomplishment
and a testimonial to the hard work, dedication and commitment to excellence
exhibited by all front line and support staff,” said CCEOC President
Jeff Doran. “It’s also a direct reflection of management’s
ability to create a high performance, people-focused team environment.”
Anne Bergevin, NuComm's Vice President Quality and Human Resources, added: “We
are a values and process driven organization. We leverage leading business
processes to drive performance, but at the end of the day it’s
our people that really make the difference.
" The Contact Center Employer of Choice program reinforces that belief
and will provide us with the insight to develop further our company as
a world-class, customer-focused outsource service provider. We look forward
to rolling this program out to our other sites in Canada and overseas.”
NuComm participated in the CCEOC program to identify areas of opportunity
to improve employee performance and satisfaction, and elevate the status
of its operations. The St. Catharines' site excelled in attracting the
best job candidates, improving agent performance and retention, driving
customer satisfaction, and developing effective coaching and communications
between management and staff.
The CCEOC Award is fast becoming an industry standard for recognizing
people-centric contact centers. The Award enables call centers to enhance
public perception, promote exceptional work environments, and attract,
retain and engage high-performing, culturally-aligned employees.
About NuComm
NuComm International is a Canadian success story making its mark in the
competitive global contact center industry. NuComm continues to grow
rapidly, servicing clients ranging from small and mid-sized businesses
to Fortune 500 multi-nationals. NuComm offers a variety of innovative “customer
care” solutions, ranging from its OnCall™ pay-as-you-go service
to its NuVoxx interactive voice response (IVR) service bureau to its
full-service outsourced call centers. Owned and operated by a team of
experienced Canadian contact center professionals, NuComm has been named
one of Canada’s 50 Best Managed Companies™ for three years
in a row and is among the few contact centers operating in an ISO 9001:2000
quality managed environment.
NuComm’s eight Canadian call centers are located in St. Catharines,
Owen Sound, Brockville, Sault Ste. Marie, Welland, Cobourg, New Liskeard,
and Oromocto, New Brunswick. Earlier this year, NuComm launched a new
offshore call center facility in Manila, The Philippines.
As a leader in the North American contact center industry, NuComm’s
contact centers provide technical and service support, customer care
and billing, data management and customer self-service programs to some
of the best-known companies in the cable, telecommunications, automotive,
financial services, retail, catalogue and media & entertainment sectors.
About CCEOC
The Contact Center Employer of Choice (CCEOC) organization is an experienced
team of industry experts, academics and research analysts who oversee
this award program for regional, national and international contact centers.
CCEOC experts also work with corporate clients to assess, develop, maintain
and promote CCEOC status and create high-morale, high-performance operations.
For more information on the Contact Center Employer of Choice™ certification
program or to find out more about CCEOC training and consulting services,
please email info@ccemployerofchoice.com or call 416 886-7007.
Media Contact
Clive Woodrow
General Manager and Vice President, Client Services
NuComm International
(905) 323-3939, ext. 35067
or Mobile: (416) 566-0911
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
|
 |
