NuComm International Awarded Prestigious "Contact
Center
Employer of Choice®" Certification for Second Year in a Row
NuComm International
80 King Street, 3rd Floor
St. Catharines, ON L2R 7G1
Canada
FOR MORE INFORMATION:
Clive Woodrow
clive.woodrow@nucomm.net
(St. Catharines, Ontario, February 15, 2006) NuComm
International, a leading North American provider of outsourced call center
services and one of Canada’s 50 Best Managed Companies™,
is pleased to announce it has achieved the prestigious Contact Center
Employer of Choice™ (CCEOC) certification award for 5 of its 9
North American sites.
This award reinforces NuComm’s commitment to building a company
where people enjoy coming to work. The number of certified sites has
increased from 3 to 5. “NuComm continues to work hard to build
and develop their people focused culture and the results speak for themselves.
This is an outstanding accomplishment considering the amazing growth
they have experienced in 2005. It’s truly a testimonial to the
hard work, dedication and commitment to excellence exhibited by all executive,
management, front line and support staff,” said CCEOC President
Jeff Doran.
John Tivieri – President, NuComm International added: “We
are a world class customer contact solutions provider. We maintain this
leadership role in the market because we are always challenging ourselves
to better. We treat our employees the same way we treat our customers – with
respect, dignity and honesty. The Contact Center Employer of Choice® program
embodies these values and helps us maintain our focus on being a technologically
advanced, people focused outsourced service provider.”
NuComm participated in the CCEOC program to identify areas of opportunity
to improve employee performance and satisfaction, and elevate the status
of its operations. All sites have excelled in attracting the best job
candidates, improving agent performance & retention, driving customer
satisfaction, and developing effective coaching and communications
between management and staff.
The CCEOC Award is the industry standard for recognizing people-centric
contact centers. The Award enables call centers to enhance public perception,
promote exceptional work environments, and attract, retain and engage
high-performing, culturally-aligned employees.
About NuComm
NuComm International is a leader in North America’s contact centre industry.
Offering innovative “customer care” solutions to businesses and organizations
of all sizes, NuComm is among the few companies of its kind operating in an ISO
9001:2000 quality managed environment. Its many centres provide technical and
service support, customer care and billing, data management and customer self-service
programs to some of the best-known companies in the cable, telecommunications,
automotive, financial services, retail, catalogue and media & entertainment
sectors.
About CCEOC
The CCEOC Institute is comprised of an experienced team
of contact center experts, academics and research analysts who oversee Contact
Center Employer of Choice® Certification
and Development program for regional, national and international contact centers.
CCEOC experts also work with corporate clients to assess, develop and advance
CCEOC status and provide innovative programs to help build high-morale, high-performance
operations. For more information on the Contact Center Employer of Choice® certification
program or to find out more about CCEOC Institute’s education and development
services, please email info@ccemployerofchoice.com or call 416 886-7007.
Media Contact
Clive Woodrow
General Manager and Vice President, Client Services
NuComm International
(905) 323-3939, ext. 35067
or Mobile: (416) 566-0911
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
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