“Achieving the Gold level designation on the first assessment is an outstanding accomplishment and a testimonial to the hard work, dedication and commitment to excellence exhibited by all front line and support staff.” said Jeff Doran, President of CCEOC. “It’s also a direct reflection of management’s ability to create a high performance, people-focused team environment.”

Joanne Benoit-LeBlanc, Vice President Customer Service for the Moncton Customer Care Centre said, “When we heard the news we had achieved Gold level status we were very excited. This recognition will definitely help position us to attract and retain the best talent for our Centre. It also re-enforces our belief that we are one of the best call centres to work for in the country and our people are second to none. We’re looking forward to promoting our new designation and further developing our operation as a great place to work.”

Rogers Communications Inc. participated in the CCEOC program to identify areas of opportunity to improve employee performance and satisfaction and elevate the status of their Customer Care contact center operations. Specific areas of focus for the Moncton Centre included: re-enforce and build on their position as an employer of choice, attract the best, right fit candidates, motivate employees, improve performance, and develop more effective communications between management and staff.

The Contact Center Employer of Choice™ award is quickly becoming the industry standard for recognizing people-centric contact centers. The CCEOC award program enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high performing, culturally aligned employees.

About Rogers Communications Inc.

Rogers Communications Inc. is a diversified Canadian communications and media company. It is engaged in cable television, high-speed Internet access and video retailing through Canada's largest cable television provider, Rogers Cable Inc.; in wireless voice and data communications services through Canada's leading national GSM/GPRS cellular provider, Rogers Wireless Communications Inc.; and in radio, television broadcasting, televised shopping and publishing businesses through Rogers Media Inc.

Rogers Wireless Communications Inc. operates Canada's largest integrated wireless voice and data network, providing advanced voice and wireless data solutions to customers from coast to coast on its GSM/GPRS network, the world standard for wireless communications technology. The Company has approximately 4.1 million customers, and has offices in Canadian cities across the country. Rogers Wireless Communications Inc. is approximately 55% owned by Rogers Communications Inc. and 34% owned by AT&T Wireless Services, Inc.

About Contact Centre Employer of Choice

The Contact Center Employer of Choice organization is an experienced team of industry experts, academics and research analysts who, over the last several years, have combined their talents to create this unique, international contact center designation and branding program. CCEOC experts are available to work with clients to assess, develop, maintain, and promote their contact centers to achieve CCEOC status and create high-morale, high-performance operations. For more information on the Contact Center Employer of Choice™ Award Program or to find out more about CCEOC training and consulting services, please email info@ccemployerofchoice.com or call 416 886-7007.