Scotiabank Customer Contact Centres receive Platinum Contact Center Employer of Choice® certification for 2011
May 9, 2011 Toronto, Ontario – CCEOC Inc. announced today that the Scotiabank Customer Contact Centres in Toronto and Cornwall have achieved the prestigious Platinum level Contact Center Employer of Choice® (CCEOC) designation for 2011.
This is the fifth year Scotiabank Toronto Contact Centre has participated in the program and the fourth time they have achieved Platinum. They have attained the highest continuous score of any financial institution for the Contact Center Employer Of Choice® designation and the first to achieve Platinum. Only one of two companies that have reached Platinum, Scotiabank has also earned the 5 Year Achievement Award.
The Toronto and Cornwall sites are dedicated to maintaining their Contact Center Employer of Choice® brand. They continue to build industry-wide recognition as a great place to work and develop their people focused culture.
The designation has created a competitive advantage for attracting, retaining and motivating top talent. Through the CCEOC in-depth reporting and analysis, every year management has gained a deeper understanding of key employee motivation and engagement drivers.
"Scotiabank's Customer Contact Centre's dedication to continually improving and building an employer of choice workplace is very inspiring and has positioned them as a leader in the industry. Their focus on employee needs has had a profound effect on satisfaction, passion, pride, engagement and performance." said Jeff Doran, President of the CCEOC Inc. "This is the 4th year they have achieved Platinum level certification - truly, an outstanding accomplishment."
"We are extremely proud to once again be recognized at the highest level, for being an employer of choice." said Jason Charlebois, Vice President, Customer Contact Centres, Scotiabank. Our employees are dedicated and passionate about building a great work environment, enabling them to consistently deliver excellent customer experiences."
The Contact Center Employer of Choice® award is the industry standard for recognizing and branding people centric contact centers. Through the CCEOC assessment, a contact center can quickly determine if they meet the qualification standards. A center can achieve Bronze, Silver, Gold or Platinum ranking depending on their survey score. Once the designation is achieved, the contact center is profiled on the official CCEOC corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate and is promoted through various print and electronic news channels. The CCEOC designation is valid for 12 months.
A sampling of centres that have completed the certification assessment include: FedEx, AIR MILES, Hilti North America, ING Direct, The Shopping Channel, Davis + Henderson, Roche Diagnostics ACCU-CHEK, Grand & Toy to name a few.
About CCEOC Inc.
Scotiabank is one of North America's premier financial institutions and Canada's most international bank. With more than 70,000 employees, Scotiabank Group and its affiliates serve some 18.6 million customers in more than 50 countries around the world. Scotiabank offers a broad range of products and services including personal, commercial, corporate, and investment banking. With assets above $541 billion (as at January 31, 2011), Scotiabank trades on the Toronto (BNS) and New York Exchanges (BNS). For more information please visit www.scotiabank.com.
About CCEOC Inc.
CCEOC Inc. specializes in building world-class, people focused cultures. Since 2004, CCEOC has been delivering the Contact Center Employer of Choice® Certification and Development program for regional, national and international contact centers.
CCEOC consultants work with corporate clients to assess, develop and advance employer of choice recognition and provide innovative programs, workshops and seminars to help build high-morale, high-performance operations. For more information on the Contact Center Employer of Choice® certification program or to find out more about CCEOC education and development services, email info@ccemployerofchoice.com or call 416 886-7007.
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Jeff Doran
President, CCEOC
416 886-7007
info@ccemployerofchoice.com
Joe Konecny
Scotiabank
Public Affairs
416-933-1795
joe_konecny@scotiacapital.com
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