The Shopping Channel Achieves Gold
Contact Center Employer of Choice® certification for their Customer
Care Centre in 2006
Graham Kingma
VP Customer Service
The Shopping Channel
905-362-2020
www.theshoppingchannel.com
July 26, 2006, Mississauga, Ontario – The CCEOC Institute today
announced that The Shopping Channel, a Rogers Communications Inc. company
has achieved the prestigious Contact Center Employer of Choice® (CCEOC)
designation for their Mississauga based customer contact centre.
The Shopping Channel is the first retailer to certify
as a CCEOC and joins an elite group of contact centers recognized by
this unique designation.
They have achieved Gold, attained on the first assessment, which is an
outstanding accomplishment. The Shopping Channel participated in the
Contact Center Employer of Choice® program to enhance their reputation,
develop exceptional work environments, and improve their ability to attract,
retain and engage high performing employees. Their dedication to developing
a CCEOC workplace and focusing on the employees has had a profound affect
on employee satisfaction.
“The Shopping Channel Customer Care Centre culture can be summed
up in one word, ‘Fun’” said Jeff Doran, President of
the CCEOC Institute. “Their people focused values resonate throughout
the organization and have had a significant affect on improving satisfaction,
and developing a safe, healthy, enthusiastic work environment. Being
recognized as a CCEOC identifies The Shopping Channel’s Customer
Care division as a preferred employer and one of the best contact centers
to work for in the country.”
Graham Kingma, Vice President Customer Service
said, “As a management
team, we’ve worked hard to develop an employer of choice culture.
Employees deserve a great deal of credit for providing ideas for improvement
and showing a positive attitude everyday. This is a well deserved award
for each and every member of our Customer Care team. We’re excited
about achieving the Gold level CCEOC designation. We’re looking
forward to promoting it and maintaining our high standards of excellence.”
The Contact Center Employer of Choice® award is the industry standard
for recognizing and branding people centric contact centers. Through
a proprietary, three-phased assessment, a contact center can quickly
determine if they meet the qualification standards. Once the designation
is achieved, the contact center is listed in the official CCEOC corporate
web-site www.ccemployerofchoice.com , receives a prestigious framed
certificate and is promoted through various news channels. They are
now eligible to use the CCEOC insignia to promote their new designation
and are invited to participate in future CCEOC events.
About The Shopping Channel
The Shopping Channel, Canada's only nationally televised shopping
service and leading electronic commerce player is Canada’s
most innovative and diversified retailer and distributor. Since the
initial launch of The Shopping Channel in 1987, The Shopping Channel
has become a true multi-channel retailer and distributor through
its leading online presence at www.theshoppingchannel.com (launched
in 1999) and its full service turn-key Direct Response Television
(DRTV) and national retail distribution/wholesale division, The Shopping
Channel Direct. With 600+ dedicated employees, focused on delivering
a world class Customer Experience and comprehensive marketing and
distribution services to valued partners, The Shopping Channel today
is recognized as Canada’s premier success story in electronic
and diversified retailing. The Shopping Channel is a division of
Rogers Broadcasting Limited (a subsidiary of Rogers Media Inc.).
Contact Center Employer of Choice Institute
The CCEOC Institute is an experienced team of contact
center experts, academics and analysts who oversee Contact Center Employer
of Choice® Certification and Development program for regional, national
and international contact centers. CCEOC experts also work with corporate
clients to assess, develop and advance their people focused cultures and
provide innovative programs to help build high-morale, high-performance operations.
For more information on the Contact Center Employer of Choice® certification
program or to find out more about CCEOC Institute’s education and development
services, email info@ccemployerofchoice.com or call 416
886-7007.
Media Contact
Graham Kingma
VP Customer Service
The Shopping Channel
905-362-2020
www.theshoppingchannel.com
Jeff Doran
President
Contact Center Employer of Choice
(416) 886-7007
jdoran@ccemployerofchoice.com
www.ccemployerofchoice.com
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