Program Deliverables

The Contact Center Employer of Choice® Certification program provides the tools you need to make a real impact on your company. Below is a list of deliverables you will receive by participating in the program…

Deliverables from the Certification Assessment:

  • CCEOC Planning Committee meeting
  • 3 Main Program Components
    1. Diagnostic Review (DR)
    2. Certification Survey Assessment (CA)
    3. Plan for Continuous Improvement (PCI)
  • Detailed Program Summary Report
    • Executive summary, analysis and recommendations
    • Contact Center Profile
    • Data Summary Reports
  • Program Summary Review
  • Plan for Continuous Improvement & 6 Month Review
  • Access to CCEOC Architects at preferred discount rates
  • CCEOC Annual Best Practices Report at preferred discount rate
  • Peer 2 Peer Education Exchange teleconferences

Deliverables from achieving Certification:

  • Prestigious framed certificate
  • Profiled in the CCEOC Registry©
  • Promotional use of the CCEOC insignia
  • Press releases to various electronic and print media
  • Listed on the Contact Center Employer of Choice™ web-site
  • Access to CCEOC promotional merchandise
  • Participation in future events